EN HR

FAQ

COMPANY

tenaletica.com is a website operated by Tena Letica. She is a founder of illustration studio PAPERwork d.o.o., which is registered in Croatia under the company number MBS 080900827. Please read FAQ. If you have any other questions, please contact us.

PAYMENTS

How can I pay for my order?

Payments go via the secure Paypal server. All payment details are kept safe and will not be shared with us. 

SHIPPING

How do you ship your products?

We ship our products via Croatian Post as a non-tracked delivery, therefore we cannot be held responsible for, nor refund lost deliveries. In case you need express delivery or would like an insured parcel, please contact us directly at tenaleticapaperwork@gmail.com.

Do you ship worldwide?

Absolutely, yes.

DELIVERY

What is the expected time of delivery?

It depends on where you live, but you can expect your parcel within 3 weeks.

Who pays for the customs charges?

All applicable customs and import charges are sole responsibility of the customer.

RETURNS

Can I return a product?

Due to the delicate nature of our products, we do not accept returns. However, if you are unhappy with our products for whatever reason, feel free to contact us and we will do our best to repair the damage.

MISCELLANEOUS

Do you sell framed papercuts?

Yes, we certainly do. Our frames are also hand made from solid oak wood and they come in three color choices: white, black and nature. Each frame has an engraved logo. If you are interested in purchasing a framed papercut contact us directly at tenaleticapaperwork@gmail.com for color choice and shipping quote.

How should I display 3D paper objects?

We think of them as sculptures, so we like to store them in glass domes so that they are protected from the dust. Each 3D object comes with a plastic string so that you can hang them as a mobile, but if you choose otherwise,  simply cut the string off.

Do you accept custom orders?

Sure. We like a creative challenge. If you feel like we are suitable for your project, feel free to contact us via e-mail. We always do our best to respond ASAP.

Can I order something besides papercutting or paper engineering?

Sure you can. I am working professionally as an illustrator/designer and am proficient in digital illustration as well, so you can order a book cover illustration, poster, postcards or whatever your heart desires.

Are the colors, sizes and descriptions on your web shop accurate?

We do our best to show our products as accurately as possible. Each piece is hand made, therefore we cannot be held responsible for slight variations. Bear in mind that some colors may slightly vary from the colors on your computer screen.

Do you recycle what you cut out of the papercut?

We love our planet very much and recycle each teeny tiny piece of paper that was cut out of the papercut.

Can I use photos from your website?

All materials on this site are either made by us, or provided by someone we hired. Please contact us prior to using any of the materials from the website. Thank you!